Try it first,
so a refund is rarely needed.

1. The free trial comes first

Every StokVibe product includes a 14-day free trial on your own data. No card is required to start it, and nothing is charged automatically when it ends.

We would rather you find out during the trial that StokVibe is wrong for you than pay and ask for it back. During the trial we help you import your existing records so you are judging the real thing.

2. Monthly subscriptions

You can cancel a monthly subscription at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then.

We do not refund part-months. Since a month is the shortest commitment and the trial precedes it, the most you are ever exposed to is one month.

3. Yearly subscriptions

• Within 14 days of your first yearly payment: cancel and we refund the payment in full.
• After 14 days: we refund the unused whole months, less the monthly rate for the months you have used. In other words, you are charged as if you had been paying monthly for the time you were actually on the product.

This applies to your first yearly term. On renewals we will remind you before the charge, so cancel before the renewal date if you do not want it.

4. Removing a location

If you drop an outlet, branch, facility or campus mid-term, the licence for it stops at the end of the current billing period. On yearly plans, the unused whole months for that location are credited against your next invoice.

5. When it is our fault

If the service is unusable for an extended period because of a fault on our side, and we cannot fix it in a reasonable time, we will refund the affected period in full — whether you are on monthly or yearly. You should not have to argue for this; tell us and we will work it out.

6. What is not refunded

• Periods you used the service normally and simply changed your mind about mid-month.
• Custom development or on-site work already delivered.
• Accounts terminated for breach of the Terms of Service.
• Third-party costs you paid to someone else — hardware, printers, internet or SMS credits.

7. How to cancel or request a refund

Email info@stokvibe.com from the address on the account, call +880 1571-337059 during office hours, or use the contact page. Include your business name and, if you are asking for a refund, a line on what went wrong — not because we require a reason, but because it usually tells us something we should fix.

We acknowledge within one business day. Approved refunds are returned by the method you paid with, usually within 10 business days, depending on your bank or provider.

Cancelling does not delete your data immediately. You keep a 30-day window to export everything, exactly as described in the Terms of Service.

8. Questions

If something about this policy seems unfair for your situation, say so. Ask us before you commit and we will give you a straight answer in writing.